Quality Assurance Advisor
Position # 1244-125


Volunteer Cooperant (VC/OS)
Unaccompanied assignment - This assignment does not include support for accompanying partners or dependants


Sri Lanka Institute of Tourism and Hotel Management


SRI LANKA , Colombo


12 months


Departure date is contingent upon completion of administrative file and approval of visa. Applications will be reviewed on an ongoing basis and position will remain open until filled.


Uniterra is a leading Canadian international volunteer cooperation and development program, jointly implemented by the Centre for International Studies and Cooperation (CECI) and World University Service of Canada (WUSC).

Uniterra contributes to improving the socio-economic conditions of poor and marginalized communities in 12 countries and with over 200 partners in Africa, Asia and the Americas through the exchange of expertise and knowledge of Canadian and international volunteers. Uniterra believes that economic growth, when inclusive, is the most powerful driver of poverty reduction. The purpose of the Uniterra program is to improve the lives of some of the world’s most vulnerable populations by stimulating growth and facilitating access to the benefits of growing and diversified markets. To make this happen, we are working with our local partners to enhance the income of poor and marginalized women and youth through better access to employment and income generation opportunities. Uniterra country program staff work with our local partners to design Uniterra assignments in the context of the country strategy, supporting the inclusion of women and youth in key economic sub-sectors. For more information on the Uniterra program, our approach and countries of focus please visit: Uniterra.ca


The mission of the Sri Lanka Institute of Tourism and Hospitality Management (SLITHM) is to be the premier learning institution responsible for the promotion of global tourism through the provision of excellent service providers. Thus, to be the benchmark of hotel schools in the South Asian Association for Regional Cooperation (SAARC) region. It endeavours to develop students' knowledge, skills and attitudes to be professionally competent in the ever-changing hospitality trade. Provincial schools have been set up in 7 cities throughout the island.

SLITHM is seeking a volunteer Quality Assurance Advisor to review the existing quality management system and propose a new and improved one.


  • Review the current quality management system (QMS);
  • Provide guidance and support in developing a quality management system (QMS);
  • Develop quality manuals for the same;
  • Provide training to SLITHM staff on using the manuals;
  • Consolidate the results, document best practices and participate in the implementation of exit strategies;
  • Ensure the participation of women and youth in all program activities; and
  • Write reports requested by SLITHM and the Uniterra Program.


  • Degree in Business administration, management or related field
  • Excellent written and oral communication skills in English
  • Flexibility and adaptability
  • Ability to work as part of a team
  • Ability to work in a different cultural setting


  • Support and guidance prior to departure and while on assignment in country.
  • Participation in a pre-departure training where you will have the opportunity to learn about the program, gain practical skills for living and working in an intercultural context and meet other volunteers. Travel, meals and accommodation are covered.
  • In-country orientation and briefing upon arrival in-country.
  • Language training in-country where required.
  • Return flights, visas and work permits.
  • Cost of required country specific vaccinations and antimalarials.
  • Health insurance.
  • Modest monthly living allowance while overseas.
  • Accommodation while overseas.
  • Vacation leave entitlement.
  • Return debriefing in Canada after completion of assignment. Travel, meals and accommodation are covered.
  • An incredible opportunity to enhance your professional skills and participate in an experience of a lifetime!


  • Applicants must be a Canadian citizen or permanent resident of Canada between the age of 18-70.
  • Departure date is contingent upon the timely completion of all administrative requirements (e.g. visa processes, medical clearance, police checks, travel documentation).
  • With the support of the program, all volunteers shall undertake to make a minimum financial contribution of $1,500 for participating in the program.


  • You must ensure that you have a SYGESCA session open and that your profile contains a curriculum vitae before applying for the position.